Dear customers,
We would like to inform you, with full transparency, about an incident that occurred during the migration of our website to a new server.
🔧 Why this migration?
Since December, we have been experiencing several technical issues with our hosting provider, with whom we had been working for nearly 11 years.
Due to these repeated problems, we decided to move to a more reliable solution.
After extensive research, we selected a well-established company with a 4.9 / 5 rating on Google based on 1,341 reviews.
👉 In other words, a serious and carefully chosen provider.
🔍 A false start during the migration
Unfortunately, an error occurred during the migration process.
The website was taken offline too early, before all necessary steps had been completed.
👉 As a result, the site was temporarily shut down… unnecessarily.
📦 How a proper migration should work
To keep things simple, a proper migration should follow these steps:
- ✔️ Transfer all data to the new server
- ✔️ Keep the current site online during the entire preparation phase
- ✔️ Perform the final switch only when everything is ready
- ✔️ Limit downtime to about 1 hour
This process is essential to ensure service continuity.
⛔ A downtime we chose to stop
Given the situation, we immediately decided to stop the operation.
👉 A website like ImportDVD simply cannot afford to be unavailable for more than 2 hours.
- ❌ For our customers, who need to be able to place orders at any time
- ❌ For our business, which depends on continuous availability
We will resume the migration later, under proper conditions and with a fully controlled process.
✅ No impact on your orders
We would like to reassure you:
- ✔️ No data has been lost
- ✔️ Your orders are सुरक्षित and properly recorded
- ✔️ The website is fully operational
This was simply a technical setback with no impact on your purchases.
🤝 Transparency and commitment
At Odeseo Media, transparency is extremely important to us.
Even when things don’t go as planned, we believe it’s essential to keep you informed.
👉 Our priority remains the same: to provide a reliable, fast, and always available service.
🙏 Thank you for your understanding
We truly appreciate your trust and loyalty.
See you soon on ImportDVD.
